How We Can Help: Setting Realistic Expectations

How We Can Help

• Companionship & Social Support:

  • Engaging in conversation and social activities.

  • Accompanying clients to coffee shops, shopping centre, markets, restaurants, parks, movies, and social outings etc

  • Playing board games or reading together.

  • Light organisation of spaces (tidying up common areas).

  • Assist with correspondence or phone calls if requested.

  • Provide guidance on computer and smartphone use, social media access, and account setup to build essential digital skills.

• Lifestyle Support & Home Assistance:

  • Light meal preparation, using client's ingredients, including simple meals like sandwiches, soups, and salads, as well as snacks, light breakfasts or lunches, tea, coffee, and cold drinks.

  • Washing, drying, ironing, hanging clothes (no soiled garments).

  • Light housekeeping (vacuuming, dusting, wiping down surfaces).

  • Emptying household bins and taking out rubbish.

  • Watering plants.

  • Grocery shopping with or without the client (all expenses borne by the client).

• Errands & Appointments:

  • Driving clients to and from appointments, shopping trips, or social outings (using the client’s car).

  • Running errands such as picking up prescriptions, groceries, or other necessary items.

  • Accompanying clients during errands and appointments to provide assistance.

• Respite Support for Caregivers:

  • Supervising clients while the primary caregiver takes a break.

  • Ensuring safety and comfort during the respite period.

  • Engaging in light activities to keep the client entertained and occupied.

Outside Our Scope

• Personal Care:

  • Our focus is on companionship rather than personal care, so tasks like showering, bathing, grooming, and toilet assistance are outside our scope.

  • We offer companionship for those with varying abilities but do not have the training for profound physical or mental disability care.

• Household Support:

  • We leave heavy lifting, moving furniture, gardening, window cleaning and deep cleaning to professional services.

• Food-Related:

  • We can only prepare simple meals. We’re not chefs or dieticians, and we don’t cater to gourmet meals or medical diets, as we're not a regulated care service.

• Outings & Transportation:

  • Due to insurance policies, companions do not use personal vehicles for client transportation. Clients cover costs for meals, parking, or other outing-related expenses.

• Health & Medical Care:

  • We are not licensed to administer medications, medical treatments, or assist with medical devices, but we ensure timely help by contacting professionals if needed.

• Emergency Situations:

  • In emergencies, we promptly contact emergency services and offer basic first aid until help arrives.